Welcome to Fire Fighters Charity

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Whether you're adapting to an injury, managing a health condition, transitioning to retirement, looking to boost your wellbeing, or dealing with other personal challenges, we’re here for you.


We offer clinical care, wellbeing support, practical help, and clear information and advice — so you don’t have to face physical or emotional challenges on your own


To help us understand what you’re experiencing and how we can support you, we’ll ask a few questions about you, your connection to the Fire and Rescue Service community, and what’s going on for you right now. These questions help us build a clearer picture together, so we can explore the support options that feel right for you.


You can share your answers here, or if you’d prefer to talk to someone, you’re very welcome to call us on 0800 389 8820 (option 2). Our team is here to help. Phone lines can be busy at times, so you may find the form the quickest way to reach us, but please choose whatever feels most comfortable for you.


If you need to save your answers and come back later, that’s absolutely fine too. 

Thank you for confirming. Please be aware we're receiving a high number of enquiries at the moment, so it may take us a little longer than usual to get back to you. If anything has changed, or you'd still like to get in touch again, please provide your details below.
















Please first of all give us your own details:​







As you're getting in touch for someone else, we'll need their permission before we can discuss this with you or accept their information ​


Sorry, we are not able to continue with your enquiry until you have this permission. Once this is in place, please contact us again. 


In the meantime, if you are looking for information, and ways to help with mental health and emotional or physical wellbeing, a great place to start is our Wellbeing Hub, which includes articles and online courses on a range of topics including managing low mood, anxiety, and improving sleep. All the information is designed to be accessible, and the courses can be completed at your own pace. You can take a look at everything on offer here


Online Wellbeing Hub - Fire Fighters Charity

​

If you want some help navigating the resources, you could try our simple self-assessment tool, to help you understand your feelings, and work out which courses or support might be right for you​

Self Assessment | Fire Fighters Charity


If you'd like to find out more about our online self-directed courses - which can help with managing stress, boosting resilience, and generally protecting mental and emotional wellbeing - please look here


HOPE Programme - Fire Fighters Charity

If you'd like to find out more about our wellbeing workshops and webinars, take a look here

Wellbeing workshops and webinars - Fire Fighters Charity
Thank you, you can close this page now

Thank you. Please click submit to send us your enquiry, and one of our team will be in touch


If so, please know you’re not alone, and support is available to you right away. Please don't use this form, as it isn't designed to offer urgent care and support, but below you can find ways to access immediate help. 



For thoughts of suicide:


Please call our Crisis Line now on 0300 373 0896


or


Call 999


Text “Shout” to 85258 for live support by text message from Shout

 

All of these offer support 24 hours a day, 7 days a week.



For any other urgent mental health crisis:


Please contact your GP, call 999 or speak to your local crisis team.

If so, please know that support is available to them right away. Please don't use this form, as it isn't designed to offer urgent care and support. Below you can find ways for them to access immediate help. 



For thoughts of suicide:


Please call our Crisis Line now on 0300 373 0896


or


Call 999


Text “Shout” to 85258 for live support by text message from Shout

 

All of these offer support 24 hours a day, 7 days a week.



For any other urgent mental health crisis:


Please contact your GP, call 999 or speak to your local crisis team.

Now some questions to check that we are able to support you












Now some questions to check that we are able to provide support












Which Fire and Rescue Service are you currently, or were you most recently, connected with?

This helps us check whether you’re eligible for our services. We will never share your personal or clinical information, or details about how you use our services, with any Fire and Rescue Service without your permission.






Which Fire and Rescue Service are they currently, or were they most recently, connected with?

This helps us check whether they are eligible for our services. We will never share personal or clinical information, or details about how any individual uses our services, with any Fire and Rescue Service, without their permission.






About you:














About the person you are referring:














What support do you require?

Physical health

Lower back



Neck






Because you have answered yes to one or more of these questions, you should be reviewed by a doctor urgently. These symptoms can be present in a number of conditions, many of which do not require urgent care. However, there is a chance it may indicate something more serious which needs immediate attention. Please call 111 as soon as possible.

 

Additionally, one of our team will contact you soon. However please do not wait for this as an alternative to seeking medical attention elsewhere, as this enquiry form is not designed to offer urgent care and support, and responses are not monitored 24 hours per day, or 7 days a week. 

 

Please make sure you now click submit, or we will not receive your enquiry.


Additional Health Information






























Long-term condition







General Surgery 



Rest & Recharge


Rest & Recharge
Our Rest & Recharge support offers a break from daily challenges and everyday stresses following unexpected or sudden life changing events - to aid recovery, and to restore and boost resilience. 

We are only able to assess and book Rest & Recharge applications up to 12 weeks in advance of the date you’d like to visit one of our centres. Please contact us again when you are within this time period. 

If you'd like to talk to us about anything else, please continue to the next page of this form. Otherwise you can close this page now



Specific programme weeks



Support for mental and emotional health

Housing & social care support and advice



Your enquiry will be flagged as urgent, and one of our team will be in touch with you as soon as possible

Please continue to fill in the rest of this form, and make sure you click on submit, or we will not receive your enquiry.

Support and advice following a bereavement

Mental health support




Financial support



Your enquiry will be flagged as urgent, and one of our team will be in touch with you as soon as possible

Please continue to fill in the rest of this form, and make sure you click on submit, or we will not receive your enquiry.




Advice

If you're looking for information, and ways to help yourself with your mental health and emotional or physical wellbeing, a great place to start is our Wellbeing Hub, which includes articles and online courses on a range of topics including managing low mood, anxiety, and improving sleep. All the information is designed to be accessible, and the courses can be completed at your own pace. You can take a look at everything on offer here


​

Online Wellbeing Hub - Fire Fighters Charity

​

If you want some help navigating the resources, you could try our simple self-assessment tool, to help you understand your feelings, and work out which courses or support might be right for you​

Self Assessment | Fire Fighters Charity


If you'd like to find out more about our online self-directed courses - which can help with managing stress, boosting resilience, and generally protecting mental and emotional wellbeing - please look here


HOPE Programme - Fire Fighters Charity


If you'd like to find out more about our wellbeing workshops and webinars, take a look here

Wellbeing workshops and webinars - Fire Fighters Charity

What support do they require?


Thank you, that's all we need for now.

After you press “submit” we will review your enquiry, and one of our team will either call or email the person you are referring, about next steps. 




Optional Questions

Thank you - you’re almost done.


The questions on this page help us understand who we’re supporting and whether our services are reaching everyone who needs them. If they aren’t, your answers help us improve. Your responses will never affect the care you receive or the priority of your enquiry.

 

Fire Fighters Charity promises to protect and respect your privacy. The service that we provide you is completely confidential and we want to assure you that your personal information is safe. We process your personal data in accordance with our Data Protection Policy, please read our Privacy Policy for more information. 

 

However, if you're not comfortable sharing this information with us, simply select "prefer not to say" on any of the drop down menus















Thank you for your answers so far. To make sure we can provide the right support to you, we’ll be in touch with you soon for a chat and to ask a few more questions.

 

Please give us your contact details











Thank you for getting in touch with us today. We hope you are able to find what you need in our Wellbeing Hub, but please do get in touch again if you need anything more. You can either use this form or call us on  0800 3898820


Thank you, that’s all we need for now.

After you press “submit” we will send you a confirmation email. If this isn’t in your inbox, please check your junk folder and make sure that you add us to your safe senders.

After that, we will either email or call you about the next steps. 


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