A.O.D.A. Training Quiz

Thank you for taking the time to review Hot Docs' Accessibility for Ontarians with Disabilities Act training. The following questions will reiterate key points you have already reviewed in the three training modules and should not take longer than 10 minutes.

When you complete the quiz and submit your answers please note that you will receive an email shortly after completion that contains your answers and the correct answers to the quiz. Take a moment to review the answers to make sure you are on the right track.

Before you get started, please make sure to note your full name, email address and affiliation with Hot Docs.

Good luck!

First Name

Last Name

Email Address:

What is your role with Hot Docs?

What is your job title at Hot Docs? (Staff only)

Section 1: Intro to Accessible Customer Service Training

1) By 2025, which of the five standards need to be implemented by all organizations:

Accessible Customer ServiceAccessible TransportationAccessible Information and CommunicationsAll five standards

2) The term invisible disability applies to:

Physical needsLearning and developmental needsMental health needsAll of the above

3) A customer with a low/no hearing comes in with their support person to purchase tickets to a film, how would you help serve this customer?

Let the customer know where the box office is to purchase a ticket, inform the customer and support person that they receive a free ticket but they are responsible for finding their own seating in the cinemaLet the customer know where the box office is to purchase a ticket, inform the customer that their support person receives a free ticket and you (or a volunteer) help them find accessible seating together in the cinemaLet the customer know where the box office is to purchase a ticket, inform the customer and support person that they have to also purchase a ticket and you (or a volunteer) help them find accessible seating together in the cinema None of the above

Section 2: Communicating with Customers with Disabilities

1) During a film you notice a customer in the cinema who seems to be having an anxiety attack, what should you do?

Approach the customer and ask them if they are OK and if they need assistance Do not address the situation since you do not know they are actually experiencing an anxiety attack Ask the customer to leave the cinemaApproach the customer and try to calm them down inside the cinema

2) There is a long line-up to see the next film and you see a customer with a visible physical disability (they have a cane or wheelchair) who is waiting in the line, how would you help serve this customer?

Approach the customer and ask them how they are doingOffer the customer a place to sit down closer to the cinema and out of the lineOffer the customer a chair in the line-upAll of the above

3) A customer is having problems communicating due to a stutter, how would you offer to help them out?

Ask the customer to repeat the statementAsk yes or no questions Recommend that the customer write down their comments or questions All of the above, but ensure that you ask the customer what option is most comfortable for them

Section 3: Serving Customers with Disabilities

1) After asking for permission from the customer, in what situation would it be appropriate to address the service animal?

NeverTo see their special harness or collarTo offer them a treatTo take them out of the cinema when animals are not permitted inside

2) Which of the following is not an assistive device?

WheelchairHearing AidLaptopAll the above choices are assistive devices

3) If there is an interference of service during an event, Hot Docs is responsible for:

Posting a notice of disruptionProviding clear directions to accessible entrancesProviding information about the disruption in alternative formatsAll of the above