EBSCO OpenAthens Customer Support
OpenAthens support form
Please complete all fields to help EBSCO resolve your query as soon as possible.
If you are in the process of setting up your new OpenAthens service, please direct all inquiries to your
Implementation Project Manager
.
Client information
Organization Name
OpenAthens administrator username (e.g. abczzz)
Contact Details
Your name
Email
Support issue
Select the most relevant support area:
Please select...
Resource access or linking problem
OpenAthens administrator site
Self-Registration
Question or enquiry
MyAthens
Account management, activation or password problems
Other
Select the type of resource issue
Please select...
Activate access to new resource
Correct access to existing resource
Help creating links
Error message received from openathens link(s)
Add or change openathens links in EBSCO products
Other
Select the relevant website or service
Please select...
EBSCO Discovery Service
Full Text Finder or Publication Finder
Library website
MyAthens
Other
Enter URL of 'Other' website:
Enter a description of the problem and steps to replicate:
Steps to replicate should include: browser/version, openathens username used when you tested, website(s) you visited, links you clicked and/or any error messages received. Please attach any relevant screenshots. If the error is sporadic or difficult to replicate, we recommend you record your steps (see
Screencast
or
Jing
)
Attach a file or screenshot
Please review the following FAQs - they may help with your query
Visit the
OpenAthens support site
for OpenAthens FAQs and training material or
request training from EBSCO
.
Account Management
Username and password requirements
How to use advanced search
How to add a personal account
How to modify an account
How to download user details
How to reactivate accounts
How to reset a password
Network issues (IT)
OpenAthens host names and server IPs
(to configure network access to known web services)
Troubleshooting display issues
Browser policy
and
older browser issues
Problems accessing the OpenAthens admin site?
OpenAthens admin issues
How to add library branding to your authentication point
Problems accessing the OpenAthens admin site
Editing your account preferences
Introduction to the OpenAthens dashboard
Introduction to OpenAthens statistics
Adding groups
Server unavailable error
Demonstration videos
MyAthens issues
About MyAthens
How to edit resource details
(names/links)
Add custom resources
Add custom panels
Resource issues
Introduction to the OpenAthens catalogue
What are permission sets?
Troubleshooting resource access issues
How to set up access to your subscribed content
Enabling access by resource type
How to modify an OpenAthens catalogue resource
and
how to edit resource details
Linking issues
What is the OpenAthens Redirector?
How to use the Redirector link generator
How to add IPs to the Redirector settings
How to link to specific pages (non-redirector links)
Contact Information