Customer Feedback Form
Name of employee submitting this form (optional):
Department(s) this report relates to: (hold down Command key to select multiple)
Please select...
Advancement
Box Office and/or Concert Front-of-House
College of Creative Arts
Dining Services
Education (Arts, Academics, Admission, Counseling, Libraries, Archives)
Facilities & Maintenance
Finance, Payroll, and/or Purchasing (Copy Shop / Mailroom)
Health Services and/or Recreation & Wellness
Human Resources
Interlochen Public Radio
IT
Marketing, Engagement, and/or Customer Experience
Presentations / Calendaring
President’s Office
Residence Life
Safety / Transportation
Scholarshop and/or Stone Hotel
Volunteers
Is this report a compliment or a complaint?
Compliment
Complaint
Tell us more about this complaint
Incident Date:
Customer Name (optional):
Initial Customer Temperature
Please select...
Furious
Very Upset
Moderately Upset
Annoyed
Calm
Happy
What happened?
Please take a second to get down key details, from the smallest request to the biggest mistake:
How did you handle things?
Final Customer Temperature
Please select...
Furious
Very Upset
Moderately Upset
Annoyed
Calm
Are you still concerned about that particular customer?
Yes
No
Tell us more about this compliment
Date of Greatness:
Employee you would like to compliment (optional):
Briefly Describe the Situation
Are there any follow-up tasks for someone at Interlochen?
What Other Action Will You Take?
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Thank You Note
Verbal Thanks
Cup of Coffee
None
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