Textile Exchange values all feedback received, including
Textile Exchange will review each complaint in detail and provide
an initial response to the complaint within ten business days of receipt,
including requests for any additional information or clarification as needed.
As per ASR-110-v2.0,
criteria B2.1, Textile Exchange encourages that complaints against certified
organizations be first submitted to the organization’s certification body directly, and that complaints against
certification bodies be first submitted to the applicable certification body
directly, or, to the certification body’s accreditation body. Therefore,
if you’ve not already done so, please
consider raising this complaint to the applicable certification or
accreditation body directly.
The Textile Exchange Complaints and Feedback Policy
explains in detail how Textile Exchange receives, manages, and addresses both
complaints and general feedback relating to Textile Exchange standards,
standards logos, and scheme participants. Please see ASR-110 Complaints and Feedback Policy for more details.
Please use the form below to submit complaints
related to Textile Exchange standards, policies, procedures, and systems, as
well as the performance of scheme participants as it relates to Textile
Please also use this form if you have identified use of the logos
for Textile Exchange standards, or references to the standards which do not
appear to be allowed usage.