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Customer Service Tips
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If you are affiliated with a volunteer group, which group are you affiliated with?
Comprehension Questions
What is the best way to greet guests?
A. Handshake
B. Bow
C. Make eye contact and say "Hello"
D. Hug
Please select the RIGHT ways to gesture or get someone's attention:
Beckon with an index finger
Gesture toward an object, location, or person with an open palm
Pointing at an object, location, or person
Walking up to a person to speak with them
Shout across the room to get a person's attention
What is the 10/4 Rule?
Wait 10 seconds before saying "Hello" 4 times to each guest.
When you come within 10 feet of a guest, smile, and make eye contact. When you come within 4 feet of a guest, say hello and ask if there is anything you can do to help.
When you come within 10 feet of a guest, say hello. When you come within 4 feet of a guest, shake their hand.
What are 3-5 ways you can properly respond to conflict?
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