We’re sorry. We can’t help you online. The troubleshooting steps you took earlier will automatically be included with your message. Please fill out the fields below and we’ll get back to you within 24 hours.
First Name
Last Name
Email
Login email with Willow App
(if different)
What does the alert occur with?
Please select...
One Pump
Both Pumps
When you transfer the pump parts to the working pump, does the orange blinking light follow the parts or stay with the pump?
Please select...
Issue follows the parts
Issue stays with one pump
Pump serial number
Pump serial number 2
Serial number printed on inside of pump.
Which alert are you still getting?
Please select...
Open & Close Pump
Flush through Container Valve or Attach Bag
I'm not sure
Which part does the alert occur with?
Milk containers
Milk bags
Which part results in error?
Container
Container Insert
Bag
Flextube
Flange
Where did you purchase your Willow Pump?
Please select...
Willow
Amazon
1 Natural Way
Acceleron
Adapt (Stork Pumps)
Aeroflow
Apria Direct
Baby's on Broadway
Babylist
Best Buy
Boxout
BreastPumps.com
BuyBuyBaby
Byram Healthcare
Cal-Med Hawaii/Military Medical
CardinalHealth (Edgepark)
CVS
Dartmouth
FSA Store
Gemcore/Edwards
Happy Baby
Healthy Baby
Lehan Medical
Lehan’s Baby
M+M Medical Supply
Macys
McKesson
Medsource
Microcel (Canada)
Military Medical (California Medical Supplies)
Milk Moms
Milk N Mama's Baby
Motherly
NEB (OH, MD,TN)
Neb Medical Services
Ned Doctors/Pumps For Mom
None
Nulife Medical
Optum Store
Other
Pediatric Products
Pottery Barn Kids
Pumping Essentials
Secondhand
Swan Valley Medical Supply
Target
The Breastfeeding Shop
The Janz Corporation
The Lactation Network
The Tot
TJ Maxx
Unauthorized Retailer
Walmart
West Coast Kids Canada
Yummy Mummy
Zola
Zulily
Order Number
Purchase Date
Shipping Address
Address line 1
Address line 2
City
State
Please select...
AA
AE
AL
AK
AP
AZ
AR
CA
CO
CT
DE
DC
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VT
VA
WA
WV
WI
WY
Postal code
Description
Contact Information