Higher Reach JAAS Client Upgrade Testing Agreement

This request is used by the JAAS clients who wish to request an upgrade for their Higher Reach production environment. This service is included in the subscription price for Higher Reach. The client will complete this request for service upon the completion of full testing of their Higher Reach test environment. The CE Support team will provide you communications and follow up with regard to your request.

Institution Information

Institution Name

Contact Information

Please complete each of the fields below if the primary contact for this request is someone other than the individual submitting this request.

First Name

Last Name

Email Address

Higher Reach Version

To identify the HiR Version, log into the HiR Admin Client (back office) and select the Help > About menu option.

HiR Version Test:

HiR Version Production:

Maintenance Window Scheduling

Please note: the times represented here are in the Eastern Time Zone.
Please provide three preferred options for scheduling a maintenance window (period of down-time) for the upgrade to the Test Environment.
Please select date options that are 5 to 7 business days from today’s date. Please allow 2 business days for the upgrade of the test environment to be completed. (pending amount of integrations involved)

Option 1

Option 2

Option 3

Confirmation / Comments

I confirm that all key staff members have reviewed the HiR Build Release Notes between our current version of HiR and the version to which we wish to upgrade.

Yes

I confirm that all key staff members have completed testing the HiR Build Release to which our test environment had been upgraded; including all integrations with HiR.

Yes

Please provide the build release number to which you would like this environment upgraded.

Additional Comments

Company ID

Contact ID