FIRST NAME
LAST NAME
EMAIL
PHONE
Product Details
SERIAL #
Where can I find this?
STYLE #
Where can I find this?
Customer Reference # (OPTIONAL)
Is your watch Quartz or Mechanical?
How can I tell?
Quartz
Mechanical
Are you a product owner or authorized retailer?
Product Owner
Authorized Retailer
Have you already registered your watch on Shinola.com?
Yes
No
Length of ownership?
0 - 30 Days
1 - 6 Months
6 Months - 1 Year
1-3 years
3-5+ years
5-7 years
7+ Years
Is this a 'battery related' issue?
How can I tell?
Yes
No
N/A
For any non-battery-related issues, please select from the list below. Choose all that apply.
Help
Case Issue
Crown Issue
Crystal Issue
Dial Issue
Movement Issue
Water Damage
Polish Request (Only available on high-polish stainless steel)
Other
Please further explain the issue/service requested, if possible. This is also where you can include any notes for our repair team to review as they assess your watch. (OPTIONAL)
Has your watch been serviced / repaired by Shinola before?
Yes
No
If you have an image that would help us identify the issue with your watch, please upload it here. (OPTIONAL)
Would you like us to replace the watch strap or bracelet? (An additional $15 service fee + cost of strap / bracelet will be required. Our Customer Service team will contact you to confirm strap / bracelet selection and finalize payment.)
Yes
No
Return Address
FIRST NAME
LAST NAME
Retailer/Company Name
STREET ADDRESS
(INCLUDING SUITE, APT, UNIT)
CITY
STATE
Please select...
AL
AK
AZ
AR
CA
CO
CT
DE
DC
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VT
VA
WA
WV
WI
WY
ZIP CODE
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