Shinola Leather Repair Form

Before you get started, please note that your leather good may be covered under Shinola’s 1-year limited warranty. For more information on what is and is not covered within Shinola’s limited warranty, click here.

Whether under warranty or not, if your repair/service has an associated cost, Shinola will reach out with a quote once your product is evaluated and will always give you the choice of whether or not to proceed before beginning repairs/servicing.

Once you have filled out the form below, please click the “submit” button. Once we’ve had a chance to review, we’ll email you with next steps, including shipping information. If you have any questions along the way, please do not hesitate to call us at +1-844-744-6652 or email us at CustomerService@Shinola.com

NOTE : Please refresh the form while submitting a new case.

First Name*

Last Name*

Email Address*

Confirm Email*

Phone*

Address (including Suite, Apt, Unit)*

City*

State*

Zipcode

Are you a product owner or authorized retailer?*

Please select your product from the dropdown list below. Click here for examples of each. Please note, we cannot repair leather watch straps, a replacement can be purchased from our website.**

Problem

Please help us identify the issue with your item by describing it in your own words in the field below. Help*

Length of Ownership

Please upload photos of the issue/damage from two angles to help our repair team better understand your case*

If your item has been serviced/repaired by Shinola before, please check the box below