Shinola Clock Repair Form

Before you get started, please note that your Runwell Wall Clock, Runwell Desk Clock, or Guardian Alarm Clock may be covered under Shinola’s 1-year limited warranty. For more information on what is and is not covered within Shinola’s limited warranty, click here.

Whether under warranty or not, if your repair/service has an associated cost, Shinola will reach out with a quote once your product is evaluated and will always give you the choice of whether or not to proceed before beginning repairs/servicing.

Once you have filled out the form below, please click the “submit” button. Once we’ve had a chance to review, we’ll email you with next steps, including shipping information. If you have any questions along the way, please do not hesitate to call us at +1-844-744-6652 or email us at CustomerService@Shinola.com

NOTE : Please refresh the form while submitting a new case.

First Name*

Last Name*

Email Address*

Confirm Email*

Phone*

Address (including Suite, Apt, Unit)*

City*

State*

Zipcode

Are you a product owner or authorized retailer?*

Please select your product from the dropdown list below. Click here for examples of each.*

Problem

Length of Ownership

Please help us identify the issue with your item by describing it in your own words in the field below.

If you have an image that would help us identify the issue with your clock, please upload it here

If your item has been serviced/repaired by Shinola before, please check the box below