Dealer Warranty Form

STOP: Must be filled out and submitted by an authorized Dealer.

Is this a Crash Replacement request or Warranty Claim?

Crash ReplacementWarranty Claim

Did the Bike/Frame/Part sustain an impact by foreign object (rock, tree, garage, large human)?

YesNo

Dealer Name

Dealer Contact Name

Address

Street Address

Street Address Line 2

City

State

Zip Code

Phone

Consumer Information

Is the rider the original owner?

YesNo

Consumer Name

First Name

Last Name

Consumer's Phone Number

Frame Information

Date of Purchase

Date Code

white sticker located on underside of downtube date code is on top-right side (not available on e-bikes)

Serial Number

**only required for ebikes located on underside of bottom bracket**

Item Number

white sticker on underside of downtube on right side

Size

Color

Description of Issue

Pictures

Upload CURRENT detailed pictures of the complete bike, serial number, issue in question and the rider's proof of purchase.

Complete Bike

Date Code Sticker

Serial Number

Damage or Issue

Rider's Proof of Purchase

Additional Questions or Comments

Thank you for submitting this information. Once all required information and photographs are received, Batch Bicycles will begin evaluating the claim and reply with a Warranty Case Number. Please reference this Case Number in future correspondences. If the provided photographs are deemed insufficient to properly evaluate a claim, a return label will be issued to retrieve the frame for further inspection. Batch Bicycles makes every effort to minimize your customer's downtime. All claims are handled on a first in, first out basis. Any missing information or photographs could result in delays or denial of the warranty claim.

Contact Information