MHMNCC Customer Experience Survey
Thank you for taking part in this survey!
The MassHire Metro North Workforce Board (MHMNWB) is conducting surveys to better understand the customer experience of job seekers utilizing the MassHire Metro North Career Centers (MHMCC). The survey should take 5-7 minutes to complete. Your feedback will assist us in evaluating our services.
First Name
MI
Last Name
Please enter your Jobquest ID
What is your city of residence?
What service(s) have you received at the MassHire Metro North Career Centers?
I attended a Career Center Seminar
I had an appointment with a MassHire Career Counselor
I attended a workshop or webinar
I attended a job fair or recruitment session to meet employers
I accessed the computers in the resource room
Training Funds
None of the above. Please specify:
Please indicate at which site you primarily receive the above selected service(s)
I received the service virtually
I received the service in-person at Cambridge Career Center
I received the service in-person at the Woburn Career Center
I received the service in-person at the Chelsea Career Center
I prefer my services to be:
In-person
Virtual
A combination of both in-person and virtual services
How did you find out about this Career Center?
Unemployment insurance requirement
Referral from local agency (e.g., Dept of Transitional Assistance, Mass Rehab Commission, Mass Commission for the Blind, etc.)
Social Media
Word of mouth
Other (please specify)
What were the top three most valuable services you accessed at the Career Center in terms of helping you achieve your employment-related goals?
The knowledge I gained from MassHire workshops and webinars
Meeting with employers through MassHire job fairs and recruitment sessions
Job leads from meeting with MassHire staff
The confidence and motivation I gained from meeting with MassHire staff
Access to onsite computers and printers in the resource room
Financial support for skills training
Referrals to other services
Other
If other, please specify:
What services are most important to you at this time? Check all that apply.
Finding employment
Developing skills to transition to a new career
Finding financial support to enroll in skills training
Information regarding career pathways and the labor market
Using computers and printers in the resource room
Referrals for assistance (i.e.- cash assistance, WIC, SNAP, housing, transportation, technology, childcare, etc)
Other
If other, please specify:
What suggestions do you have to improve services at the Career Centers?
Gender
Male
Female
Nonbinary
Transgender
Prefer not to answer
Are you a veteran?
Yes
No
What is your age range?
18 & under
19-21
22-45
46-54
55 & over
What is your primary language?
Arabic
Cantonese
English
French
Haitian-Creole
Italian
Mandarin
Portuguese
Russian
Spanish
Vietnamese
Farsi
Other (please specify)
Are you of Hispanic, Latino, or Spanish origin?
Yes
No
Race/ Ethnicity (check more than one if applicable)
American Indian or Alaskan Native
Asian
Black or African American
Middle Eastern or Northern African
Native Hawaiian or Other Pacific Islander
White
Other (please specify)
What is your highest educational attainment?
Less than HS
HS diploma or equivalent (GED, HiSet)
Some college, no degree
Associate degree
Bachelors (BA, BS)
Advanced Degree (MA, MS, MD, DDS, PhD, EdD)
Contact Information