The 'Payment Reference' is used to identify your payment on our system, will be in the email you received subject: 'EKCT - Payment receipt confirmation request'.
If the form cannot match the information to your application, it will return and error:
Please review the error(s) below.
1. Lookup - Lookup returned no record and aborted connector execution.
If you receive this error message, please check the details you are using to identify your application carefully against the request email. Try to copy and paste the 'Payment Reference' to avoid typo errors. Otherwise please contact us.
If you are reporting no payment has been received, please note you can return to this form to confirm yes, once it has been received.