Homeless Link – Feedback, Compliments and Complaints
Section 1: About you
Full name
If you feel comfortable, please tell us your name.
Email address
We use this to contact you about your feedback if you’d like a response.
Phone number
Optional. If you’d prefer us to call you instead of emailing.
Section 2 - About your feedback
What type of feedback would you like to give?
Compliment
Complaint
General comment or suggestion
Please choose the option that fits best. We treat all feedback seriously.
Which Homeless Link service, project or area does your feedback relate to?
Please select...
Membership
Training & Events
Consultancy
Website & online resources
Policy & research
Communications & campaigns
In-Form
Grants and Investments
Other
If you’re not sure, please choose ‘Other’ and describe in your own words.
When did this happen?
(Enter date)
If you’re not sure of the exact date, you can tell us the month or an approximate timeframe.
If relevant, please tell us the name(s) of any staff member(s) involved
Only include names if you feel comfortable. This can help us understand what happened.
Section 3 - What happened?
Please describe what happened
Tell us what happened in your own words. Include any details you feel are important. You can write as much or as little as you like.
Has this issue been raised with Homeless Link before?
Yes
No
Not sure
If you’ve spoken to us about this before, we’ll try to link your feedback to any previous contact.
If yes, please provide any reference number or who you spoke to (if known)
If you’ve spoken to us about this before, we’ll try to link your feedback to any previous contact.
Section 4 - Contact, support & consent
Would you like us to contact you about this feedback?
Yes, I would like a response
No, I don’t need a response
If you ask for a response, we’ll do our best to get back to you in a reasonable timeframe. In some cases, we may not be able to share full details for confidentiality or safeguarding reasons.
Response is not possible without contact details
Preferred method of contact
Email
Phone
Consent – privacy and data use
I understand that Homeless Link will handle my information confidentially and in line with its privacy policy and data protection law.
Consent – using feedback to improve services
I am happy for Homeless Link to use my feedback (anonymously where appropriate) to help improve its services.