Homeless Link – Feedback, Compliments and Complaints

Homeless Link aims to provide its members, other stakeholders, and members of the public with the best possible service. We believe we achieve this most of the time but are always looking for opportunities to improve.

Please fill in the form below to process your request

Section 1: About you

Do you want to give your feedback anonymously?

YesNoYou can choose not to share your name or contact details. This may limit how we can follow up with you, but we will still record and review your feedback.

Full name

If you feel comfortable, please tell us your name.

Email address

We use this to contact you about your feedback if you’d like a response.

Phone number

Optional. If you’d prefer us to call you instead of emailing.

Section 2 - About your feedback

What type of feedback would you like to give?

ComplimentComplaintGeneral comment or suggestionPlease choose the option that fits best. We treat all feedback seriously.

Which Homeless Link service, project or area does your feedback relate to?

If you’re not sure, please choose ‘Other’ and describe in your own words.

When did this happen? (Enter date)

If you’re not sure of the exact date, you can tell us the month or an approximate timeframe.

If relevant, please tell us the name(s) of any staff member(s) involved

Only include names if you feel comfortable. This can help us understand what happened.

Section 3 - What happened?

Please describe what happened

Tell us what happened in your own words. Include any details you feel are important. You can write as much or as little as you like.

Has this issue been raised with Homeless Link before?

YesNoNot sureIf you’ve spoken to us about this before, we’ll try to link your feedback to any previous contact.

If yes, please provide any reference number or who you spoke to (if known)

If you’ve spoken to us about this before, we’ll try to link your feedback to any previous contact.

Section 4 - Contact, support & consent

Would you like us to contact you about this feedback?

Yes, I would like a response No, I don’t need a responseIf you ask for a response, we’ll do our best to get back to you in a reasonable timeframe. In some cases, we may not be able to share full details for confidentiality or safeguarding reasons.

Response is not possible without contact details

Preferred method of contact

EmailPhone

Consent – privacy and data use

I understand that Homeless Link will handle my information confidentially and in line with its privacy policy and data protection law.

Consent – using feedback to improve services

I am happy for Homeless Link to use my feedback (anonymously where appropriate) to help improve its services.