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Flight PS 752 Hotline Lawyer Job Description


12-month contract, full time

This posting is for a position at our 90 Eglinton Avenue East (Toronto) location. The deadline to apply is Friday, March 6th, at 11:59 PM.

About Pro Bono Ontario (PBO)

PBO is an access to justice charity that bridges the gap between low-income individuals and lawyers who want to donate their services. PBO develops and manages programs that create opportunities for lawyers to deliver pro bono legal services.

About the Project

On January 8, 2020, Ukrainian Airlines flight 752 was downed over Tehran, killing dozens of Canadians and leaving hundreds of loved ones behind. In addition to trauma, this disaster has created myriad legal problems for survivors who must settle estates, transfer leases, seek insurance compensation or take leaves of absence from work, etc. As part of the unprecedented national response, PBO has created a free legal advice hotline where families can speak to a lawyer and receive:

  • Help identifying the nature of their legal issues
  • Advice and assistance on steps they can take
  • Help drafting basic legal documents for use in the Canadian justice system
  • Where appropriate, referrals to pro bono and other lawyers
  • Referrals to victim support services.

Major Duties Will Include
  1. Answering Hotline calls, which entails legal triage, the provision of summary legal advice, legal drafting assistance and other brief services, and making referrals to pro bono lawyers as appropriate;
  2. Ensuring that Hotline calls are handled in accordance with the guidelines established in PBO’s Best Practices, the Rules of Professional Conduct and the Access to Justice Act;
  3. Providing summary legal services to clients as required (e.g. contacting third parties or writing letters on behalf of callers to advance issues);
  4. Case management, which entails referring clients to pro bono lawyers and functioning as a liaison to clients and lawyers throughout the placement as required, and/or providing mentorship to pro bono lawyers who have accepted files;
  5. Providing assistance to clients who are administering estates, including attending estate court appearances in cases of urgency or where a pro bono referral is not available;
  6. Developing resources and continuing professional development curricula for project volunteers;
  7. Maintaining project statistics on an ongoing basis, and assisting with the development and implementation of project evaluations.

  • Member in good standing with The Law Society of Ontario;
  • A minimum of three years’ practice experience, with strong preference given to those with experience in estate law and estate administration. Experience in civil litigation, housing, real estate, insurance, immigration, and employment law will also be considered assets, as will experience representing clients with international ties; 
  • Active engagement in the practice of law for three of the past five years, preferably in Ontario;
  • A keen interest in and capacity for learning about diverse areas of law that impact individuals on a day-to-day basis; 
  • Ability to work both independently and as part of a team using initiative, tact, diplomacy and sound judgment; and
  • Ability to communicate effectively – orally and in writing – with a variety of stakeholders including the legal profession, the general public, community agencies, governments.
Initial Information

Experience Information

Supporting Documents